How to edit your AI Assistant

When you use our AI Assistant for your Guest App, we set it up together with you. Afterwards, you will receive the relevant editing permissions so that you can make changes independently at any time.
 

Where can you find the settings in the content management system?

In the Gastfreund CMS, in the product overview under "AI Assistant".

Note: If you cannot see this menu item, please let our Customer Care team know. 
 

Which content can you edit?

In the chatbot settings, you can customize the following content:

• Avatar

• Name

• Subtitle (optional)

• Welcome message

• Up to 4 predefined questions

After making changes, please click the blue “Submit” button.
 

Synchronization

If you have made content changes in your digital guest directory, it is important to synchronize the data for your AI Assistant so that it can access the latest information.

By clicking “Start synchronization”, the data for the AI Assistant will be processed.

Processing takes approx. 30 seconds and can be carried out once every 24 hours per digital guest directory.

Note: If you have made important changes and are unable to click the button again, please contact our Customer Experience Team. We will be happy to support you.

Which content does the AI Assistant access?

The AI Assistant uses various sources of information to provide guests with suitable answers. These include:

• Content from your digital guest directory

• The assigned travel guide

• Integrated PDF documents

• News and events from your guest app

• POIs within a 10 km radius

• Tours within a 5 km radius
   

Good to know

The AI Assistant also has what is known as weather awareness. This means, for example, that hiking suggestions are not recommended when it rains.

In addition:

• The AI Assistant always replies in the language in which the question was asked.

• The chat is available both in the app and in the web version.
   

Need support? Our Customer Experience Team will be happy to help.

📞 [phone]
✉ [e-mail]