At Arrival

Check-in is the perfect moment to introduce your guests to your Guest App.

Why should I tell my guests about the Guest App during check-in?

Your guests can only benefit from your digital services if they know they exist. By introducing the Guest App during check-in, you help guests make the most of their stay while also reducing repetitive questions for your team.

Check-In – Your First Personal Touchpoint

When guests arrive, they often receive a lot of information in a short amount of time. This is the ideal opportunity to introduce your Guest App.

Let your guests know that you offer a free Guest App for smartphones and tablets, giving them easy access to everything they need throughout their stay. This not only improves the guest experience but can also make your check-in process quicker and more efficient.

Hand Out Your Promotional Materials

Give your guests your Gastfreund promotional materials during check-in. Your personalized Welcome Card, designed in a convenient business card format, includes a unique QR code that takes guests directly to your Guest App.

If you use key cards, matching card holders are also available.

When handing over the Welcome Card or key card holder, briefly mention your digital guest service. It's a simple way to increase Guest App usage while saving valuable time for your team.

Tip: Make sure your staff are familiar with the Guest App. Explain the benefits for your property, your team, and your guests, and encourage everyone to follow the same process during check-in.

Need support with implementation? Feel free to contact us at [e-mail]—we're happy to help.

Where can I order Welcome Cards and other promotional materials?

If you haven't ordered promotional materials yet, you can do so at any time. Simply send your request to [e-mail].