Before Arrival

 

Encourage your guests to explore your Guest App before they arrive so they can discover everything your property and the surrounding area have to offer. This helps build excitement for their stay and increases the likelihood that they will take advantage of your services and offers during their visit.

How can I promote my Guest App before my guests arrive?

On Your Website

Promote your Guest App on your website. Your website attracts both potential guests and returning visitors every month—make the most of this opportunity by highlighting your digital guest service. It demonstrates that you offer a modern and convenient guest experience and can even help increase booking conversions.
 

In Your Offers and Quotations

When responding to booking inquiries, include a reference to your Guest App in your email or quotation PDF. Digital guest services are an important factor for many travelers when choosing accommodation and may encourage them to book with you.
 

In Your Booking Confirmation

Once a guest has booked, include a short note about your Guest App in the booking confirmation (for example, in your confirmation email or attached PDF). This helps build anticipation for the stay while introducing guests to the services and offers available before they arrive.
 

In Your Pre-Arrival Email

If you send a pre-arrival email to your guests, be sure to include a link to your Guest App. This allows guests to browse information, plan their stay, and get inspired before they travel.
 

In Your Newsletters

If you regularly send newsletters, use them to introduce your Guest App to past and future guests. It's a great way to showcase your digital services and encourage engagement.

You are welcome to use the following text in your communication:

Arrive informed: Discover useful information, exclusive offers, and recommendations for your stay in our Guest App: (Insert the link to your web version here.)
 

Where can I find promotional materials?

In this article you can find some useful assets to download.