FAQ

Regarding Digital Guest Directory

• Where do I find the respective travel guide to my Digital Guest Directory?
• Why isn’t there a travel guide for my holiday region?
• How do I send my Guest A-Z?
• Why can’t Hotelcore use the photos from my website?
• What do I need to do to have my Digital Guest Directory translated?
• Do I need to change the photos in my Digital Guest Directory according to the season?

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Regarding Hotel Newspaper

• How do I edit my texts?
• Can I use my own font?
• How do I add another page to my Hotel Newspaper?
• The content is too long - what can I do?
• Is it possible to print my Hotel Newspaper in a different format?

Regarding Guest Info Channel

• Can I choose the contents myself?
• Can I decide which photos are displayed?
• The Guest Info Channel freezes - what can I do?

Regarding marketing collateral

• I need new marketing collateral - what do I need to do?
• When do I receive my marketing collateral?

General

• GDPR
• What is drag and drop?
• Which browser should I use?
• What is the content management system (CMS)?